habimPrivacy Policy

This page describes what we collect when you use habim and how we keep that data protected. We at habim take your privacy seriously and are transparent about the data we gather, how we use it, and who has access to it. Our commitment is to handle your information responsibly and in compliance with applicable data-protection principles.

When you register an account on habim, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or place a bet on Liga 1, Piala AFF, or any other product on our platform, you share personal and financial data with us. This policy explains what happens to that data, how long we keep it, and your rights regarding it.

What Data We Collect on habim

We collect personal information to operate habim and provide our services. This includes your name, email address, date of birth, phone number, residential address, and identity documents (ID card, passport) when you register or verify your account. We also collect payment information: the account details or card numbers you provide when depositing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, Mandini, local payment, online payment). We do not store full card numbers; payment processors handle that data, and we retain only transaction references.

When you use habim, we log your activity: bets placed, games played, account balance changes, login times, and IP addresses. We collect device information such as your operating system (Android, iOS), device model, and browser type. We also use cookies and similar tracking technologies to recognise your device and personalise your experience when you return to habim.

How We Use Your Data

We use your personal data to set up and manage your habim account, process deposits and withdrawals, settle bets, and prevent fraud and abuse. Your identity documents help us comply with anti-money-laundering (AML) regulations and verify that you are who you claim to be. Payment information is used solely to process transactions and is shared only with the payment processor (e.g., the bank or e-wallet provider).

We analyse your activity data to improve habim's features, troubleshoot technical issues, and monitor for suspicious behaviour (e.g., multiple accounts from the same device, unusual withdrawal patterns). We may contact you via email or SMS to confirm withdrawals, reset your password, or notify you of account security issues. We do not use your data for marketing unless you opt in.

Who We Share Your Data With

We share your data only when necessary. Payment processors (banks, e-wallet providers like e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details to process deposits and withdrawals. These processors are bound by their own privacy agreements and we do not control how they use your data beyond the transaction itself. We may share anonymised data (no personal identifiers) with analytics partners to understand how habim is used.

We may disclose your data to law enforcement or regulatory bodies if required by law or if we believe disclosure is necessary to protect habim, our users, or the public from harm. We do not sell your personal data to third parties for profit.

Your Rights on habim

You have the right to access, correct, or delete your personal data held by habim. You can update your profile information (email, phone, address) through your habim account settings. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, though we may retain anonymised transaction records for compliance purposes (e.g., AML records). You also have the right to withdraw consent for non-essential processing, such as marketing emails or analytics cookies.

To exercise these rights or raise a data-protection concern, contact us through the in-app messaging system or email the habim support team. We will respond to requests within standard business timeframes. Our servers may sit outside your jurisdiction; data transferred across borders is protected by standard encryption and contractual safeguards.

Cookies and Tracking

habim uses cookies and similar technologies (e.g., localStorage, session tokens) to improve your experience. Essential cookies keep you logged in and secure your session. Performance cookies help us understand how habim is used. Preference cookies remember your settings (e.g., language, theme). When you first visit habim on a new device, we ask for your consent to non-essential cookies; you can opt out through your browser settings. Disabling cookies may affect some habim features.

Data Retention and Security

We retain your personal data as long as your habim account is active. After you close your account, we keep personal data for a period defined by applicable law (typically years, for AML and anti-fraud purposes) before deleting it. Transaction records and logs are kept longer for settlement and compliance. We use encryption (TLS) to protect data in transit and access controls to limit who can view your information internally. However, no system is completely secure; we cannot guarantee absolute protection against all threats.

AML (anti-money laundering)

Regulations designed to prevent financial crime; we comply by verifying user identity and monitoring transaction patterns.

TLS (encryption)

A protocol that encrypts data between your device and habim's servers, protecting it from interception.

Session token

A temporary credential that keeps you logged into habim without storing your password repeatedly.

Cross-border data transfer

Your data may be processed on servers outside your country; we protect it with encryption and contractual agreements.

Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will notify you via email or a prominent notice in habim. Your continued use of habim after such changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

Contact Us About Privacy

If you have questions about how habim handles your data, wish to exercise your privacy rights, or want to report a data-protection concern, contact us through the in-app messaging system or email our support team. We are available to respond to privacy inquiries during standard business hours. For urgent security issues (e.g., suspected account compromise), contact support immediately through habim.

Our privacy practices are designed to be transparent and user-centred. We collect only the data we need, share it only when necessary, and protect it with standard security measures. Your trust is important to us, and we take our data-protection obligations seriously.

For additional information about your rights, account verification, or how we process payments from Jakarta, Surabaya, Bandung, and Medan users, please see our terms and conditions or visit our FAQ page.